Shipping policy

BACOLOLO — SHIPPING POLICY

ORDER PROCESSING TIME (1–3 BUSINESS DAYS)

At Bacololo, we carefully prepare and inspect every order before it leaves our facility to ensure the highest product quality.
Please allow 1–3 business days for order processing.

Processing time includes:

  • Order confirmation

  • Quality check

  • Packing

  • Preparing shipment details

Orders are not processed on weekends or holidays.

If we experience a high order volume, processing times may be slightly extended. We appreciate your patience and understanding.

SHIPPING TIME (7–14 BUSINESS DAYS)

After your order has been processed, it will be shipped using our international logistics partners.

Estimated delivery time:
📦 7–14 business days

Please note:

  • Delivery times may vary depending on destination, customs clearance, local carriers, or unexpected delays outside our control.

  • These estimates do not include processing time.

SHIPPING CONFIRMATION & TRACKING

Once your order has shipped, you will receive an email confirmation containing your tracking number.

Tracking updates may take 1–3 days to appear in the system after the order has been shipped.

If you do not receive a tracking number after 5 days, please contact us at:
📩 hello@bacololo.com

INCORRECT ADDRESS OR DELIVERY ISSUES

Bacololo is not responsible for:

  • Incorrect shipping addresses provided by the customer

  • Lost packages due to incorrect addresses

  • Failed deliveries caused by unavailable recipients

If you entered the wrong shipping address, please contact us within 12 hours after placing your order.
We will do our best to update your information before the package is processed.

CUSTOMS, DUTIES & TAXES

Bacololo is not responsible for any customs fees, import taxes, or additional charges that may be applied once the package reaches your destination country.

Customs policies vary by country. Customers are responsible for understanding their local regulations.

LOST OR STOLEN PACKAGES

If your package is marked as delivered but you have not received it:

  • Check with neighbors or your local post office

  • Contact the shipping carrier for assistance

  • Email us at hello@bacololo.com, and we will support you in filing a claim

Bacololo is not responsible for packages lost after delivery confirmation.

ORDER STATUS & SUPPORT

If you have any questions about your shipment, tracking, or order status, please contact our support team at:
📩 hello@bacololo.com

We are here to help!