Refund policy
BACOLOLO — REFUND POLICY
30-Day Money-Back Guarantee
At Bacololo, your satisfaction is our priority. If you're not happy, we're not happy.
That’s why we offer a 30-day, 100% money-back guarantee if you’re not fully satisfied with your Bacololo purchase.
We kindly ask that you give our products a fair trial — use them consistently for at least 2 weeks.
If you’re still not satisfied with the results, simply return the items within 30 days of receiving your order and we will issue a full refund.
✔ Products (used or unused) must be returned to receive a refund.
✔ The shipment must be postmarked within 30 days of the original order receipt date.
✔ Return shipping costs are not included.
✔ Shipping fees and parcel protection are non-refundable.
To initiate a return, please contact us at:
📩 hello@bacololo.com
This 30-day money-back guarantee applies only to items purchased directly from Bacololo.
Damaged Products
If your items arrive damaged, please notify us within 7 days of delivery.
Email us at hello@bacololo.com with clear photos of the damaged product(s), and our team will assist with a refund or replacement.
Missing Products
If an item is missing from your order, please contact us within 10 days of your order date.
Include your order number so we can quickly investigate and resolve the issue.
Canceling or Modifying Orders
After placing an order, you have a 6-hour window to request a cancellation or modification.
Once this 6-hour period has passed, we are unable to cancel or edit your order, as it will already be in processing. This policy ensures fast handling and on-time delivery.
To avoid issues, please carefully review your shipping address, contact information, and order details before completing your purchase.